Empathy is the awareness of the feelings and emotions of other people.
Recently, my daughter told me about the Platinum rule – “Treat others the way they would like to be treated.” Contrast this with the Golden rule – “Do unto others as you would have others do unto you.”
The platinum rule is better because what may be acceptable to you may not be acceptable to someone else. If you want to live in a diverse world and work with people, you need to understand their feelings and emotions. Too often, there is a tendency to tell someone to suck it up without understanding the underlying cause of the issue and their emotional state.
Don’t be a jerk – Empathy is important to your well being and theirs.